Advancing vaccine coverage: How human-centered design is being used to motivate immunization workers

October 19, 2022 by PATH

Long-standing challenges in immunization systems can be resolved through improvements in health worker motivation and engagement. PATH’s Living Labs works with health care workers to rapidly design, test, and scale health solutions that address such challenges. In Kenya and Zambia, Living Labs partnered with health care workers and—using a human-centered design approach—co-created solutions for improving health worker motivation and increasing vaccine coverage. Ultimately, these solutions are helping ensure more children in these countries can be fully immunized.

In this PATH Live Forum, we meet the health care workers, PATH Living Labs Design & Innovation specialists, and a representative from the Ministry of Health in Zambia to explore their experiences on the process, impact, and lessons learned.

We are pleased to share that our team has cataloged demotivating factors and a playbook of the most promising solutions to motivate health care workers in our Insights Explorer Tool. We encourage you to explore the findings and hope the learnings can be useful in a variety of contexts. You can also learn more about Living Labs on our webpage


Collings Habeenzu, Facility In-charge & Midwife, Fishing Camp Health Center, Southern Province, Zambia

Emmanuel Koti, Nursing & Reproductive Health Services Coordinator, Bamba Subcounty Hospital, Kilifi County Government, Kenya Jelita Chinyonga, MD, Director of Performance Improvement, Ministry of Health, Zambia

Wilkister Musau, Design and Innovation Specialist, Living Labs Kenya, PATH

Joseph Kayaya, MD, Living Labs Zambia Director, PATH (moderator)

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