This document reports on 2003 Outlook and RHO reader evaluations, which included surveys, focus group discussions, and key-informant interviews. The report discusses evaluation methods and results, compares results to a 1997 Outlook reader survey and a 1999 RHO user survey, and outlines recommendations and outcomes. Appendices include a copy of the surveys and responses, key-informant questionnaire, focus group discussion guide, and sample pages of Outlook's design, pre- and post-evaluation.
Author(s): Boyd A; Kirshbaum J
Corporate author(s): ICMER; Medtekh; PATH
Publication date: 2005
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Contact: PATH Publications
Mailing address: PATH, PO Box 900922, Seattle, WA 98109 USA