User assistance

See also: User interface: Assembly/disassembly.

• Operating instructions are not dependent on language or literacy.
• Primary users can correctly set up and operate device without assistance.
• Setup, operation, and maintenance instructions are communicated without text and incorporated into product packaging (rather than a separate document).

Key indicators

• Product setup, operating instructions, and maintenance procedures are minimized and illustrated graphically on product packaging.
• Critical information may be provided on the device itself.
• If information is displayed on the product itself, it is effectively permanent over the life of the product (e.g., molded in, rather than adhered).
• Avoid printed instructions on surfaces subject to cleaning with abrasives.
• Indicates component assembly order and orientation.
• Multiple views or photos of the device in its correctly assembled state are included.

Notes and exceptions

• Graphical assembly instructions could be molded or printed onto product components.